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A warts and all case study

Posted by MyCustomer in Customer intelligence, Customer experience, Marketing, Technology on Sat, 07/02/2004 - 15:40

I am looking for a case study which gives details of the problems and successes involved in introducing a CRM system to a distributor's organisation.

Can anyone out there help me?

Thanks for reading this request.

Regards
Cole Hanrahan
Coleman Hanrahan

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