You may be aware that, since 1984 (spooky!) under the Data Protection Act (DPA), every individual has the right, under certain circumstances, to access, correct and delete his or her own personal data. This refers not only to your medical or employment records but to ALL the various databases held by numerous companies that have, with or without your permission, collected and stored information about you. So where is it?
The antidote to CRM is the individual
Posted by MyCustomer in on Wed, 14/07/2004 - 12:49
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