Download an exclusive free 15 page extract from Complaint Management: The Heart of CRM
Complaint Management: The Heart of CRM
Authors: Bernd Stauss and Wolfgang Seidel
Thomson / Texere
Business / Marketing / Customer Service
PRICE US $39.95, UK £22.00, CAN $61.95
ISBN 0-324-20264-4
PUB DATE February 2005
The complaining custome
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