Special Report: Is customer data safe in Indian call centres?

Posted by MyCustomer in Customer intelligence, Customer experience, Marketing, Technology on Thu, 30/06/2005 - 09:03

The security of customer data in Indian call centres has been brought into question again following a sting by The Sun newspaper which found that staff were willing to sell bank account details of UK customers.

Three of the UK's leading banks - HSBC, Barclays and Lloyds TSB - have launched an investigation after the tabloid newspaper claimed that a former call centre worker had offered to sell British account details to an undercover reporter.

Working undercover, the Sun reporter was allegedly able to buy account details of 1000 Britons from a former call centre worker for US$5

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