Customer Service: Daft, but consistent

Stuart LauchlanThere are times when the customer service you get offered is so bad that you can either cry or laugh out loud. This week I suffered that crisis of the modern age: I couldn't find my mobile phone in the morning. Or should I say, I couldn't find my mobile phone the morning after the night before, the night before being a Netsuite gig in a rather nice bar in London... but I digress.

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