Lloyds TSB non existent customer service?

Has anyone had strange experiences from Lloyds TSB with odd activity happening on their account? I have apparently been contacting them and requesting removal of overdrafts and direct debits, been moved from Branch control to their collections department for no apparent reason and then back again to branch. There seems to be lie after lie within the comments on my account and to cap it all off nobody at lloyds seems to want to take responsibilty for sorting the issue and would rather trot out tired, old and snivelling customer service comments about how much they value my custom or moreover they value the outrageous charges they slap on me without a bye or leave.

I must have been mad but I thought I would grab the bull by the horns and arrange a meeting at my local branch in an attempt to overcome these issues, as apparently, Direct Accounts (where my branch is held) couldn't help.

I was seen half an hour late and then informed that there was nothing they could they could do as my account was held by direct accounts and was advised to go back to them which I duly did and was yet again informed they couldn't help as my account was with collections but not so according to collections and was once again sent back to direct accounts who yes you have got it told me to go to my local branch (do you see a picture emerging here?) this has continued for sometime now.

I was told that any representative of Lloyds should be able to help with any query but this certainly isn't the case.

Having now come to the end of my tether with it I have no option but to enter into the stupidly long winded complaints procedure which I can only assume is designed to put people off complaining. Who knows, one day someone may take responsibility and be able to tell me how these catalogue of errors has occured and take some responsibility but until that day comes I shall continue my search for a bank who are serious about looking after their customers.

Mike Roe-French