With new full-time editor Jeremy now happily ensconced, it’s time for me to bow out from the CMC with my last analyst report, so I can devote time to establishing a new knowledge community around Mutual Marketing. So, 10 years on from the great CRM 'tipping point', I want to finish on a high note by looking at 'great' customer experiences.
WOW – Have you seen what the Brits are doing?
Posted by MyCustomer in Customer intelligence, Customer experience, Marketing, Technology on Mon, 24/07/2006 - 09:43
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