With analysts such as Jupiter Research already estimating that email is one of the fastest-growing channels for customer service - volumes are expected to more than double by 2010 - Sabio's guidelines highlight the pressing need for organisations to establish clear customer service standards when processing customer emails.
Integrating customer emails into contact centre operations - top five guidelines
Posted by MyCustomer in Customer intelligence, Customer experience, Marketing, Technology on Tue, 01/08/2006 - 09:01
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