Orange and Norwich Union axe UK customer management jobs

Posted by MyCustomer in Customer intelligence, Customer experience, Marketing, Technology on Wed, 02/08/2006 - 09:52

There have been further cuts in UK call centre operations with Orange and Norwich Union sending more jobs to India.

Mobile phone giant Orange plans to close down its call centre in Peterlee in north England and create 300 more jobs in India, where it already has a staff of 1,000. The call centre closure will lead to abolishing 900 jobs. The company also plans to axe 100 jobs in Solihull, near Birmingham.

Union officials have reacted with anger. "It's disgusting," said Lynn Browne, regional officer for the Commercial Workers' Union (CWU).

To read the rest of the article you'll need to register a free MyCustomer.com account

With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register

If you've already a member and have forgotten your details click here for a reminder

Create your free account

  • Access all articles in full
  • View multimedia
  • Receive email bulletins
  • Private messaging
Register now

Login

Forgotten your password?