Call centres are being run inefficiently thanks to bad management information, according to new research from Teasel Performance Management.
A study found that call centre managers waste an average of one work day per week identifying and addressing everyday problems – although some say that this figure rises to between 30 and 50 per cent of their time, which corresponds to between 1.5 and 2.5 working days per week.
Some 44 per cent of respondents said that they were 'failed' by a lack of relevant management information and that they were dissatisfied by the quality and timeliness of
