When people talk about the on demand revolution, it’s the usual suspects that spring to mind: Salesforce.com, NetSuite, RightNow as the enfants terrible of the industry with 'grown-up' companies like SAP and Microsoft coming along for the ride, albeit as somewhat reluctant travellers. But the Software as a Service (SaaS) concept is being embraced by more than just those familiar CRM names.
Interview: Brett Caine, President, Citrix Online
Posted by MyCustomer in Customer experience on Thu, 02/11/2006 - 10:12
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