Cold calling - The stairway to hell

Stuart LauchlanI've got call centres on my mind. This is a not particularly pleasant position to be in, but events have rather conspired against me this week so it's perhaps inevitable.

I've been pretty lucky on the old cold calling front of late, but this week they all ganged up on me and decided that I really didn't want to watch Eastenders and I'd much rather talk to someone about insurance and mobile phones and stairlifts.

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