The best things in life are free, and when it comes to customer service this can be true – to an extent. Some of the most effective measures towards achieving outstanding customer service are also the simplest and most cost-effective. A reorganisation to make processes more efficient, and therefore make the customer experience smoother, can cost very little.
Does good customer care cost money?
Posted by MyCustomer in Customer intelligence on Fri, 17/11/2006 - 09:59
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