Customer satisfaction is at a new low in the energy sector with almost half of consumers saying they are unhappy with service levels.
While the 'Big 6' suppliers have raked in combined profits of £6bn, 5.6 million homes and 2.8 million pensioners can't afford to heat their homes, according to the Customer Satisfaction Report by price comparison firm uSwitch.com
The price comparison website's report found half – 48% - of respondents were unhappy with their energy provider with more and more people suffering from a complete lack of power.