Call centres have come under heavy fire in a new study from RSVP Media Response which attacks the industry's methods of dealing with customers.
Some 99% of respondents said that they would rather speak to a British call centre operator rather than a foreign counterpart.
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you're already a member and have forgotten your details click here for a reminder
