How many shopping days to a bad customer experience?

There are now only 20 online shopping days to Christmas – fewer of course if you bear in mind that the chances of things making it through the postal system to you in time for Christmas are minimal after around the 20th of this month.

So Monday 4th December is a big day. Today is the day that an estimated £183 million worth of products will be bought online – or at least that's what the analysts are predicting.

If they're correct, then that will the most ever transacted in a single day, and 40% higher than last year's high of £131 million.

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