Are public sector call centres just universally incompetent when it comes to applying data protection? Or does their incompetence hide a rather more sinister agenda? Is the government mis-using the DPA to encourage the introduction of id cards via the back door?
In Britain today, almost everyone has a story of mind-boggling bureaucracy. Sometimes its over-the-counter red tape. But as more and more services are transferred to Central Call Centres, the tales are increasingly told of telephone entanglements.
Our own phone rage episode took place this summer.
