a Sift Media publication

Costs v CSR: what do consumers really care about?

By Neil Davey, editor


Today’s ethical consumer isn’t a hemp-wearing hippy. He’s not the guy performing protest songs outside the power station. Heck, he probably doesn’t even wear sandals. No, he’s just your average joe. And the fact that he’s now taken a major interest in how industry conducts its affairs has had major repercussions.

The winds of change have been blowing for some time.

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
81%
We don't have a specific strategy
6%
Total votes: 16