CDC snaps up Respond

Posted by MyCustomer in Customer intelligence, Customer experience, Marketing, Technology on Sun, 18/02/2007 - 13:13

CDC Software has further expanded its CRM market foothold with the acquisition of UK complaint management firm Respond.

CDC said that Respond's applications are complementary to CDC Software's Pivotal CRM solutions, and will bring more than 800 new customers including AXA Insurance, Barclays and Aegon.

James Heavey, CEO of Respond Group, says: "As a company focused on delivering industry-specific solutions and services, CDC has been building momentum in the enterprise software segment.

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