The brand has left the building: maintaining consistency in an outsourced world

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By Rob Lewis, staff writer

We all know about the savings outsourcing can make. Mention it to your FD and watch him salivate. Marketing and CRM have always taken a cooler view: after all, it’s hard to see the brand you’ve carefully nurtured abandoned into the arms of strangers. Nevertheless, the time will come when you have to let go.

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