I have tried to return faulty goods to River Island and found the Manager of the only River Island store in the Nederlands all to unhelpful!
So I contacted Customer Services direct which is all the way in the U.K (No customer services center in de Nederlands)to find their answer rather complicated and unhelpfull, when it seems a simple exchange would be more appropriate.
The following is the e-mail which I had written to River Island Customer Services.
Dear Sir/Madam
I live in the Nederlands and often shop at your store in Amsterdam River Island, I have always been very happy with t