Effective customer complaints handling

Focus: Customer - By Lior Arussy








I watched the media’s recent lynching of JetBlue with great interest. For those who missed the coverage, this lynching followed a snow storm that left hundreds of passengers stranded on parked planes for up to 10 1/2 hours and a subsequent acknowlegement by JetBlue that it waited too long to ask airport authorities for help getting passengers off the stranded jets.

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