Shock for Contact Centre industry as public sector jumps ahead to seize top prize in the 2007 Innovation Awards

Posted by MyCustomer in on Thu, 26/04/2007 - 09:53

Success was celebrated this week by four contact centres who demonstrated exceptional improvements in making their organisations a better place to work and to contact.

The Awards were presented to Salford City Council, The AA, Abtran and Royal & Sun Alliance at Call Centre Planning 2007, the 6th annual conference of the Professional Planning Forum on 25th April in Dublin.

The prestigious Contact Centre Innovation of the Year Award 2007 was presented this week to the Salford City Council for a ‘Think Customer’ approach which has delivered new services built on a completely new co

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