By Stuart Lauchlan, news and analysis editor
One of the tipping points in Microsoft’s development as a company was Bill Gates' infamous Pearl Harbour Day memo to staff, conceding he’d got it wrong over the internet’s potential as a computing platform and putting them on a ‘war-footing’. The end result was the ‘nuking’ of Netscape and the domination of Internet Explorer.
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you've already a member and have forgotten your details click here for a reminder