A recent study of customer experience suggests that the general public are growing increasingly intolerant of poor customer experiences provided by organisations. The study, conducted by YouGov plc and commissioned by RightNow Technologies, reveals that British consumers complain up to five times a year.
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you've already a member and have forgotten your details click here for a reminder