Offshore? Nearshore? Homeshore? What is the difference and do any of these have a place in the contact centre landscape of the future?
By Neil Davey, editor
Few topics in customer management are quite so emotive as that of contact centres.
Changing shorelines in the call centre sector
Posted by MyCustomer in Customer intelligence, Customer experience, Technology on Wed, 05/09/2007 - 14:31
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