A survey of consumer attitudes to contact centre service and technologies has found the telecoms and TV provider sectors perform worst, with three companies, BT, Sky and Virgin Media in the bottom five - and British Gas is keeping its end up with an ongoing appalling track record.
The survey of 1,000 UK adults undertaken by independent ICM Research also found contact centres located offshore are a concern, as well as companies' growing reliance on new voice recognition and touchtone, call-waiting and routing technologies.