Best Customer Service and Experience Feature 2008
A growing number of consumers are using the internet to shape and inform their purchasing decisions. So what effect is this is having on CRM, how can companies navigate the ‘Web 2.0-enabled’ world and gain a competitive advantage in so doing?
What does Web 2.0 mean for your business?
Posted by MyCustomer in Social CRM on Thu, 10/01/2008 - 13:03
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