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Gartner CRM Summit 2008 report

Posted by MyCustomer in Customer experience on Wed, 19/03/2008 - 09:47

Customer experience dominated proceedings at the Gartner CRM Summit - and attendees were told that technology innovation has a big part to play.

By Neil Davey, editor

The Gartner Customer Relationship Management Summit 2008 saw a series of speakers emphasise the role of technological innovation in improving customer experience.

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Customer strategy poll

What are your strategies for success in the credit crunch?
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We don't have a specific strategy
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