a Sift Media publication

Video voxpop: Who gives great customer service?

Quality customer service is a must - research suggests that 88% of UK adults will take their business elsewhere if they have a bad customer experience. So which companies are delivering great customer service - and why is their service so good? In association with Vox Pops International, MyCustomer.com delivers the second in a series of video voxpops, where the general public shares its thoughts on key issues relating to customer service.

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
81%
We don't have a specific strategy
6%
Total votes: 16