a Sift Media publication

Targeting efforts are wide of the mark

Customers increasingly expect to be dealt with in a meaningful and personalised fashion, and firms are ramping up their targeted marketing.

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
82%
We don't have a specific strategy
6%
Total votes: 17