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'No software!' Salesforce.com snaps up software firm

Software as a service provider Salesforce.com confirms it has acquired enterprise on-premise player InStranet. It demonstrates the clout of the SaaS sector - but what will the firm that boasts a “no software” logo do with a software company to look after?

By Stuart Lauchlan, news and analysis editor

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
81%
We don't have a specific strategy
6%
Total votes: 16