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CRM in brief: Susan Carstensen, RightNow

This first in a series of short interviews with CRM vendors and users, sees MyCustomer.com sit down with Susan Carstensen, COO of RightNow Technologies.

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
81%
We don't have a specific strategy
6%
Total votes: 16