Software as a service (SaaS) has come a long way since Tom Siebel dismissed it as a "doomed" model. Stuart Lauchlan traces the development of SaaS CRM - from the emergence of the next generation of applications firms such as Salesforce.com and NetSuite, to the hybrid models of Microsoft and SAP - and speaks to some of the most significant figures involved in the sector to find out what the future holds for the battle between on-demand and on-premise CRM.
On-demand vs on-premise: You pay your money, you make your choice
Posted by MyCustomer in Technology on Tue, 09/09/2008 - 08:00
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