Gianforte's eight-step programme

RightNow boss Greg Gianforte has revealed his eight rules for improving customer relationships in business, with the intention of creating the fabled 360-degree view of the customer.

By Chris Middleton

Gianforte – who is enjoying his new 'roaming' sales-generation role, which has seen him visit 160 new customers this year – said in an exclusive interview th

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