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Call centres in action: Orange

Posted by MyCustomer in Technology on Mon, 17/11/2008 - 10:14

Telco firm Orange is hoping to drive customer service improvements by bringing its call centres back to the UK.

By Stuart Lauchlan, news and analysis editor

Orange is to bring its offshore call centres back from India to the UK as part of efforts to improve customer services, a full-scale withdrawl on top of an earlier planned phased reduction.

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