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On-demand CRM adoption accelerates into 2009

Posted by MyCustomer in Technology on Mon, 15/12/2008 - 14:01

The on-demand CRM model has had another strong year and many vendors have enjoyed double-digit growth. Yet not all stakeholders are reaping the rewards, and many on-demand vendors are facing unique competitive pressures and are still on the road to profitability.

Accelerate

By Surya Mukherjee, Datamonitor

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
82%
We don't have a specific strategy
6%
Total votes: 17