Things are very social over at Salesforce.com as it joins in with the online networking chatter to improve its products and services.
By Stuart Lauchlan, news and analysis editor
Salesforce.com has expanded its Software as a Service (SaaS) offering so that customer service agents can use social networking to join in conversations about their products and services o
To read the rest of the article you'll need to register a free MyCustomer.com account
With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register
If you've already a member and have forgotten your details click here for a reminder
