This is one of a series of supplements focusing on specific topics impacting on the customer management industry.
This supplement looks at BI - or as it shall hereafter be known CI: customer intelligence - and highlights some of the bigger players in the market and some intelligent users of intelligence software.
In this supplement:
- Downloads - White papers and case studies
- Intelligent Design - How to turn information into knowledge?
- Market Makers - Exclusive commentary from the people at the top
- CI in Action - Case studies from Virgin Retail, Resorts World Bhd, Carphone Warehouse
- Who's who - The CI marketplace
By Stuart Lauchlan, Editor, CMC
About the author
Stuart Lauchlan is a freelance business and technology journalist with 15 years experience of writing about the technology, management and business sectors, both in Europe and the US.
For the past five years, he has been freelance, contributing to a variety of print and online publications on both sides of the Atlantic, including being a regular columnist/contributor for MIS magazine, editor of Outsource magazine and News Editor for Customer Management Community.