Convergys expands software deal with Time Warner

MyCustomer.com

Convergys has expanded a software licensing agreement with Time Warner Cable.

Time Warner Cable's billing software agreement includes a license for Infinys, Convergys' modular, convergent business support system software.

Convergys will provide services that include implementation, integration and systems migration work.

Convergys currently provides customer management and billing support to 20 of Time Warner Cable's 31 cable television, broadband Internet access, and cable telephony services. Convergys also provides data center and disaster recovery consulting.

"Convergys' future product road map for Infinys, and its professional consulting services, will provide Time Warner Cable with the ability to expand our bundled service offerings like cable telephony more efficiently and effectively," said Frank Boncimino, senior vice President and chief information officer at Time Warner Cable.

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