FrontRange’s GoldMine® Wins ContactCenterWorld.Com’s Prestigious 2004 Members’ Choice Award For Best CRM Solution

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Colorado Springs, CO (March 2, 2004) FrontRange Solutions USA Inc., a global leader in the Small-to-Mid-Enterprise (SME) and distributed enterprise markets, today announced that its GoldMine CRM solution won “Best CRM Solution” in the Americas in the 2004 ContactCenterWorld.com Members’ Choice Awards.

These awards are determined by users voting for their favorite solution providers on a national, regional and global basis. There are no judging panels.

ContactCenterWorld.com is the contact center industry’s No.1 global Web resource that sets industry standards and attracts over 7,500 visitors a day to its site. The ContactCenterWorld.com award is a first-time honor for FrontRange Solutions and GoldMine CRM.

"For a second consecutive year, we are delighted to have the honor of announcing the best of the best in the industry. These winners all deserve their awards – they stood out in a very crowded market and were open to feedback from their customers in a truly fair and unbiased way,” said Raj Wadhwani, Editor In Chief of ContactCenterWorld.com. “The winners scored exceptionally high marks across a number of areas that are important to customers. All entrants should be praised for their efforts and for putting themselves in the spotlight for praise as well as criticism, by their customers. Interestingly, some corporations declined to enter despite some nominations from customers. As a spokesperson for the industry, I believe this speaks volumes for the entrants of the 2004 Members Choice Awards!”

“It’s an honor to be recognized by our customers and ContactCenterWorld.com for best CRM solution,” said FrontRange CEO Michael McCloskey. “The award validates our philosophy of working with our customers and partners to deliver the products and services to market and underscores our commitment to them.”

About ContactCenterWorld.com

ContactCenterWorld.com is the world’s no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 72,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. Active clients of ContactCenterWorld.com include: IEX, Edify Corporation, Nortel Networks, Lucent, Concerto, NICE Systems, Pipkins, GMT, ServiceWare Technologies, eOn Communications, Aspect, and many more.

For more details visit http://www.ContactCenterWorld.com

About The Members’ Choice Awards

Launched in the summer of 2002, the Members’ Choice Awards are the industry’s first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received not the quantity.

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