Oracle releases new PeopleSoft CRM version

MyCustomer.com

Oracle has released a new version of its PeopleSoft CRM product under the "Applications Unlimited" programme introduced following its acquisition of the rival firm.

PeopleSoft Enterprise CRM 9 features enhanced Fusion Middleware capabilities, industry-specific enhancements for financial services and communications, and new usability and productivity tools for end users.

"As with the other product releases within PeopleSoft Enterprise 9, PeopleSoft Enterprise CRM 9 incorporates customers' requests for improved usability," said Oracle Vice President of PeopleSoft Enterprise Application Strategy John Webb.

"The release includes standards-based technology to ensure our customers may derive continued value from their technology investments without surrendering the IT agility required to capture new opportunities as they arise."

PeopleSoft Enterprise CRM 9 offers improved processes for call centres in telco, such as wireless number portability, prepaid account, or lost or stolen phone processes. New financial services enhancements include sample processes for financial account creation, lead referral management, and Web services for remote portlets.

The release also features integration with Oracle's Fusion Middleware and PeopleSoft's PeopleTools, with 19 new Web services, integration with Oracle XML Publisher, and the ability to leverage Oracle's BPEL Process Manager to deploy applications across heterogeneous systems and Oracle Database 10g and Oracle Application Server 10g certification.

Early users include DePaul University. "PeopleSoft CRM 9.0 offers DePaul University the best of both worlds; the option to take advantage of next generation technology using Oracle Fusion Middleware components, while enabling us to leverage the new application enhancements," said DePaul University CRM Craft Team Leader Audrey Bledsoe.

"PeopleSoft CRM 9.0 will alleviate the need for several of the DePaul specific customisations and integration points we've developed in our CRM 8.9 environment. We are looking for ways to decrease maintenance time. This release should help."

Oracle has committed to continuing to enhance the PeopleSoft product set. "We'll be working on a release beyond 9 as well," said Webb. "There is a separate team dedicated to developing PeopleSoft applications, different from the Fusion team. There is no end date as long as our customers want it."

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