Vendors chase rivals customers with migration schemes

MyCustomer.com
0

Never mind winning new business - January 2005 is all about taking other people's customers away from them with NetSuite, FreeCRM.com and Microsoft all out to lure away users of Intuit, Salesforce.com and PeopleSoft.

Netsuite announced that it has seen "hundreds" of companies switch from Intuit's QuickBooks to its own NetSuite Small Business. Companies that have made the switch include: CaseCentral, Aeris.net, Encore Legal Solutions, Mobile Productivity, Postmark DMS and Mobileation.

"The problem we had with QuickBooks Enterprise was that it didn't give us much more functionality than QuickBooks Pro and it didn't integrate with the rest of our software," said Peter Stone, CFO of Aeris.net, a wireless communications network provider based in San Jose, Calif. "Now we're saving $3,000 a month that we used to pay to an outside accounting firm, another $100,000 a year we would have paid for an in-house trouble ticket person, and yet another $100,000 for a separate CRM system."

Meanwhile FreeCRM.com made the bold claim that its has knocked Salesforce.com off its position as the biggest on-demand CRM firm, claiming to have over 13,500 customers to SalesForce.com's currently stated 12,500 customers. Now it's extending its migration programme for Salesforce.com users.

"We have exceeded all expectations by surpassing SalesForce.com's established customer base, and we'll continue to grow and expand with vigor, adding new features, languages, and maintaining superior usability with tremendous value for our customers," said Eric Stone, CEO of parent company CRM ASP, Inc., "To celebrate, we are extending our SalesForce.com migration services through April 2005, converting customer data for those companies wishing to migrate their SalesForce.com data to a more affordable and robust platform."

Finally Microsoft stepped forward with its expected migration scheme to win over PeopleSoft customers afraid of the future under Oracle. The migration program provides migration technology as well as price discounts on Microsoft Business Solutions software and services, and strategic guidance to help companies efficiently and affordably migrate to a Microsoft Business Solutions business management application.

"Businesses that use PeopleSoft technology are facing some difficult choices today, and we're committed to providing them with the best options for moving forward," said Doug Burgum, senior vice president at Microsoft.

"Today's announcement is evidence of our ongoing commitment to working closely with PeopleSoft customers and partners to help them migrate to Microsoft Business Solutions in a smooth, cost-effective manner, and on a schedule that best accommodates their business needs."

Replies

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.