100% web-based CRM packages

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Does anybody have a list of web-based (as opposed web-enabled) email campaign management packages out there?

We have looked into youCentric, which looked very promising, however, since the acquisition of the company by JD Edwards, it is difficult to obtain any information about the package as JD Edwards has taken down the website and there is unfortunately no information available about the package on the JDE website. Contacting the JDE sales team for information has simply resulted in their sending me sales brochures about JDE and nothing about youCentric.

Bearing that in mind, we are looking elsewhere for a solutiuon. Can anyone direct me to a few companies that provide web-based solutions for campaign management (outside of Siebel and e.piphany)?

Much appreciated,
Phil
Phil

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22nd Jan 2002 15:26

Hi Phil,

I am not sure of the size and nature of your organisation. For that reason - I have no way of knowing whether the following link will prove of interest.

http://www.salesforce.com/

This online solution boasts a number of 'reputed investors' and on the first visit to the site you will be able to access a 30-trial of the solution.

You will have access virtually immediately. When I gave the trial a go (just to keep myself up date on what's available out there), I was very much suprised to find it hastle free (I didnt get some sales guy annoying me for the next 30days on the phone) and the online training that comes with the package is suprisingly comprehensive.

The great thing is - you can try it out for free for 30 days WITHOUT HASTLE.

I would recommend that you take a look.

Could you do me a favour though? I am curious to gain first hand opinions of these 'static' and 'non-custom' web-based-applications. As an independent consultant I am frequently asked (particularly by SMEs) for my opinion. I would be grateful if you could give me some feedback on your judgement of this particular online system.

Give it a go - and - I look forward to hearing from you.

Shane Thomas
http://www.networkings-uk.com/
[email protected]

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By admin
03rd Dec 2001 12:04

Hi Phil

We provide a 100% web based eCRM solution that covers marketing campaign management as well as sales force automation and customer care. I would be pleased to send you some information or provide a demonstration for you at your convenience. For an online tour please follow this link:

http://www.accpac.com/products/ecrm

ACCPAC is a subsidiary of Computer Associates (NYSE:CA)and a leading provider of end to end eBusiness solutions covering integrated financials, operationals, warehouse management, web store and CRM.

Regards

Keith

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avatar
By admin
04th Dec 2001 16:03

Hi,

We [PeopleSoft] have a CRM solution based on our 100% no-code-on-the-client internet architecture, PeopleSoft 8. The product covers areas such as:

Support (including Self-Service)
Marketing Campaign Management
Sales
Service
CRM Analytics (including Behaviour Modelling)

In terms of email response, it depends on exactly what you want but we would probably partner with Responsys which is also 100% web-based. It maybe that Responsys is all that you need.

You can find out more at:

www.peoplesoft.com
www.responsys.com

Good Luck

Sean Crouch
CRM Business Consultant
PeopleSoft UK

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avatar
By admin
05th Dec 2001 12:59

Onyx CRM solution includes campaign management and is web based, if you need further information drop me a line.

Darren

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avatar
By admin
03rd Dec 2001 14:38

JHP are authorised resellers of ACCPAC eCRM. We would be more than happy to provide a demonstration with no obligation. If you are interested, then please give me a call on 01442 874700.

ACCPAC eCRM is simply the best because of the following feature:

Browser-based
WAP-enabled
Multi-lingual
User-defined Tables and Fields
Integrated Workflow
Personal Productivity Tools
Multiple Customisation Options
Web-based Self-service
ACCPAC Integration
Working Offline

Accpac has additional Extensibility Options:

ACCPAC eCRM Enterprise Server
ACCPAC eCRM Viewer
ACCPAC eCRM Blocks
ACCPAC eCRM Web Self Service
ACCPAC eCRM Wireless Module (WAP)
ACCPAC eCRM Solo and Synchronization Server
ACCPAC eCRM Mail Server
ACCPAC eCRM Web and WAP Self Service
ACCPAC eCRM CTI Server

Julie Bruce
Director
JHP Group - UK, France & The Netherlands

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avatar
By admin
22nd Jan 2002 13:03

Alpha Nova’s CRM software is 100% web based with all interactions with the software performed through Internet Explorer.
Not only does it provide all the CRM functionality expected, but also allows a community of businesses to be created, each with their own databases to be joined, according to requirements thus allowing cross selling and cross servicing of customers across the community.

www.alphanova.co.uk
Email: [email protected]

or contact me on the email above.

Thanks (0)
avatar
By admin
22nd Jan 2002 13:03

Alpha Nova’s CRM software is 100% web based with all interactions with the software performed through Internet Explorer.
Not only does it provide all the CRM functionality expected, but also allows a community of businesses to be created, each with their own databases to be joined, according to requirements thus allowing cross selling and cross servicing of customers across the community.

www.alphanova.co.uk
Email: [email protected]

or contact me on the email above.

Thanks (0)
avatar
By admin
14th Jan 2002 13:06

Phil,

Drop me a line and I'll tell you all about it.

James

Thanks (0)
avatar
By admin
04th Dec 2001 16:03

Hi,

We [PeopleSoft] have a CRM solution based on our 100% no-code-on-the-client internet architecture, PeopleSoft 8. The product covers areas such as:

Support (including Self-Service)
Marketing Campaign Management
Sales
Service
CRM Analytics (including Behaviour Modelling)

In terms of email response, it depends on exactly what you want but we would probably partner with Responsys which is also 100% web-based. It maybe that Responsys is all that you need.

You can find out more at:

www.peoplesoft.com
www.responsys.com

Good Luck

Sean Crouch
CRM Business Consultant
PeopleSoft UK

Thanks (0)
avatar
By admin
03rd Dec 2001 12:04

Hi Phil

We provide a 100% web based eCRM solution that covers marketing campaign management as well as sales force automation and customer care. I would be pleased to send you some information or provide a demonstration for you at your convenience. For an online tour please follow this link:

http://www.accpac.com/products/ecrm

ACCPAC is a subsidiary of Computer Associates (NYSE:CA)and a leading provider of end to end eBusiness solutions covering integrated financials, operationals, warehouse management, web store and CRM.

Regards

Keith

Thanks (0)
avatar
By admin
03rd Dec 2001 14:38

JHP are authorised resellers of ACCPAC eCRM. We would be more than happy to provide a demonstration with no obligation. If you are interested, then please give me a call on 01442 874700.

ACCPAC eCRM is simply the best because of the following feature:

Browser-based
WAP-enabled
Multi-lingual
User-defined Tables and Fields
Integrated Workflow
Personal Productivity Tools
Multiple Customisation Options
Web-based Self-service
ACCPAC Integration
Working Offline

Accpac has additional Extensibility Options:

ACCPAC eCRM Enterprise Server
ACCPAC eCRM Viewer
ACCPAC eCRM Blocks
ACCPAC eCRM Web Self Service
ACCPAC eCRM Wireless Module (WAP)
ACCPAC eCRM Solo and Synchronization Server
ACCPAC eCRM Mail Server
ACCPAC eCRM Web and WAP Self Service
ACCPAC eCRM CTI Server

Julie Bruce
Director
JHP Group - UK, France & The Netherlands

Thanks (0)
avatar
By admin
05th Dec 2001 12:59

Onyx CRM solution includes campaign management and is web based, if you need further information drop me a line.

Darren

Thanks (0)