Centerpost has signed United Airlines and Travelocity as customers for its SmartDelivery, which automatically deliver flight information to customers on any wired or wireless device.
United Airlines will partner with Centerpost following a successful six-month pilot test and the messaging service will be offered to select customers of United and United Shuttle flights in the fall.
Passengers will have the flexibility to specify exactly what information they want and how want to receive it – phone, e-mail, pager, fax or personal digital assistant (PDA).
After registration on United’s website, customers will be able to receive customized information about flight delays, cancellations, seat upgrades and other travel information. For example, they could choose to have a flight delay notification delivered to their mobile phone and also have a copy delivered to their assistant’s email box so that the traveler and assistant are both informed of the flight’s status.
The service also provides flight re-accommodation notifications. If a flight is cancelled or significantly delayed, they will automatically be rebooked then notified via the device(s) of their choice.
“Customers just love this service,” said Juergen Stark, co-founder and CEO of Centerpost. “They feel it is easy to use, personalized, and, most importantly, a big time saver.”
The travel site, Travelocity.com will provide SmartDelivery to its 27 million members as an introductory service.
The new service, will be launched later this summer, will provide members with travel alerts on all future itineraries.
About United Airlines
United Airlines offers nearly 2,300 flights a day to 130 destinations in 27 countries and two U.S. territories. It is a founding member of the Star Alliance, which offers flights to 894 destinations in 129 countries.
Travelocity.com Inc. provides Internet and wireless reservations information for more than 700 airlines, more than 50,000 hotels and more than 50 car rental companies. The company employs more than 1,000 customer service staff, has sold more than 16 million airline tickets and has registered more than 27 million members.
Centerpost is working with top companies in a wide range of industries and is backed by Motorola, Draper Fisher Jurvetson, and Portage Venture Partners.