Onyx Software has been selected by AMR Research to enhance customer satisfaction and contact management across its global sales force.
The technology research company is already using Onyx Customer Portal, which has been tailored to track interactions online and boost renewal rates by automating client access.
“As a business based on retention and renewals, meeting clients’ expectations is job one,” said AMR Research CEO Tony Friscia. “Onyx can deliver the Internet technology and go-to-market strategy we need as a leading technology research and advisory services organization.”
About AMR Research
AMR provides business application and technology research and advisory services for global organizations. Founded in 1986, the company is headquartered in Boston and has research centers in London, Atlanta and Irvine, California.
About Onyx Software
Onyx is a global supplier of CRM enterprise applications. Customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, FirstWorld Communications, Portland Trail Blazers, Prudential Investments and The Regence Group.