Andersen Consulting and Vignette Corporation have announced a long-term global strategic alliance designed to help clients build successful customer-focused internet businesses.
Andersen Consulting and Vignette aim to develop solutions that will allow clients to interface more effectively with their customers and integrate their online and off-line businesses. The alliance will support Fortune 500 and ‘dot com’ companies in their quest to achieve market leadership.
“The advent of eCommerce and a strong economy have spawned a dramatic shift in power from sellers to customers. Today, customers are dictating not only what they will buy, but how, when and where they will buy goods and services. We believe that the most competitive companies in the eEconomy will be those that not only understand their customers’ needs and expectations, but align their organizations to deliver differentiated and personalized customer experiences at all points of interaction,” said Dale Renner of Andersen Consulting CRM. “Our alliance with Vignette will provide clients with capabilities critical to forging long-term, profitable relationships with their customers, and to reaping greater rewards from their online business investments.”
Areas of focus will include solutions that facilitate customer attraction and retention; manage information to the customers' benefit; increase customer expenditures and enhance company revenues, profits and customer satisfaction.
“Companies who are serious about building online relationships with their customers will benefit from the consulting strength of Andersen Consulting and the eBusiness application power of the Vignette software platform,” said Greg Peters of Vignette. “Together we are uniquely qualified to help businesses become successful at building long-term and responsive relationships with their customers.”
Andersen Consulting has more than 65,000 people working in 48 countries.
Vignette powers more than 500 of the leading dot.com and Fortune 500 eBusinesses, including AT&T, BMW, CBS Broadcasting, CNET, Daimler/Chrysler, Simon & Schuster, Sprint, Tandy Corporation, and United Airlines. Headquartered in Austin, Texas, Vignette Corporation has offices throughout Europe, Asia, and in Australia.