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I read "Implementing a CRM Scorecard Part1-2" by James Brewton, CRMetrix. May I have the 3rd, 4th and 5th parts of the article?
ESRA NAM

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18th Jan 2002 09:34

Esra

Part 3 is already available, at:
http://www.crm-forum.com/library/art/art-124-3/

Part 4 will be published on Monday (21 Jan), and the 5th and final part should be available in 2-3 weeks' time.

Hope this helps.

Thanks (0)
avatar
18th Jan 2002 09:34

Esra

Part 3 is already available, at:
http://www.crm-forum.com/library/art/art-124-3/

Part 4 will be published on Monday (21 Jan), and the 5th and final part should be available in 2-3 weeks' time.

Hope this helps.

Thanks (0)