Janna Systems, a provider of enterprise e-business Relationship Management (eRM) solutions for the financial services industry, have announced a contract with Calamos Asset Management for the supply of Janna's Enterprise eRM solution.
Janna’s strategic partner, Seritis Services Group, LLC, lead the implementation, and will integrate existing legacy applications used by Calamos brokers with the Janna Enterprise Suite to offer a single portal to access all client information.
“The Janna Enterprise e-business Relationship Management system is a strategic application for providing our clients with personalised information and services addressing their investment needs and objectives, and enabling our account managers and strategic partners to strengthen their relationships with those clients. This is about delivering a higher level of customer service and giving our brokers the tools to work at peak efficiency,” said John P. Calamos, president and CIO, Calamos Asset Management. “Furthermore, the Janna Enterprise Suite was chosen based on its cost of ownership, scalability, and exceptional functionality for our particular business requirements.”
“We are extremely delighted to add Calamos Asset Management to our growing list of clients in the financial services industry,” said William M. Tatham, president and CEO, Janna Systems. “Working in collaboration with Seritis, we will deliver a solution uniquely customised to support Calamos’ e-business strategies.”
Calamos Asset Management Inc. is a professional money manager headquartered in Naperville, Illinois, specialising in convertible securities management and research. The company manages approximately $5.2 billion in assets for major institutions and individual investors. Calamos participates in several investment advisory programs offered by major brokerage firms and is also investment advisor to a family of mutual funds that use a variety of investment strategies, convertible bonds, growth, market neutral and global.
Seritis Service Group specialises in delivering e-business and IT solutions to the financial services industry. Seritis is a full service provider of e-business, customer relationship management, financial modelling and turn-key IT solutions to banking, insurance and investment firms throughout the United States with offices in Milwaukee and Chicago.
Janna Systems is a leading provider of enterprise e-business Relationship Management solutions that enable enterprises to synchronise customer interactions and transactions across multiple communication channels, and offers personalised web ‘self-service’ e-commerce solutions.
Janna's Web-centric approach to synchronising customer relationships across multiple channels, business functions and audiences represents a significant advance from traditional CRM. As the net shifts power to consumers, enterprises implementing Janna's eRM solutions can allow online collaboration, personalised e-commerce and sharing of information with customers. Headquartered in Toronto, Canada, Janna has sales offices and partners worldwide.