Independent Health Association is providing its employees with a painless way to deal with information. They have adopted an enterprise business intelligence solution from Cognos.
Independent Health, a Buffalo, New York-based health maintenance organization (HMO), is using Cognos to analyze the massive amounts of data associated with billing and claims stored in their data warehouse.
Under the previous system, the company used to generate 150 monthly claims reports that consumed 150,000 pages and took two weeks to produce. That time has now been cut by more than 75% and all paperbound reporting has been eliminated.
“We have saved huge amounts of time and money,” said Dave Rogers, director of technical services at Independent Health. “Employees can now instantly analyze information via the corporate intranet instead of sifting through thousands of sheets of paper. This capability also considerably reduces the strain on our IT resources.”
Employees in finance and utilization management and review are also using Cognos tools to drill down into data and perform historical trend analysis. They are now able to answer more detailed questions like “How many emergency room claims did we handle last month in a particular region?”
Independent Health will soon be extending Cognos technology to their partnering hospitals and physicians by way of a secure extranet, enabling them to view monthly reports and membership status over the web.
About Independent Health Association
Headquartered in Buffalo, Independent Health began operations in 1980. In addition to the original HMO, the health coverage company has expanded its managed care offerings to include a point-of-service product and coverage for self-funded employers, Medicare and Medicaid managed care plans as well as a traditional insurance product. The company has a combined membership of nearly 400,000.